Privacy Policy

Your Privacy Our Priority

We're dead serious about protecting your data. Here's everything you need to know about how Nerihya handles your information.

Effective: 08/05/2026
Last updated: 04/05/2026
Doldon Limited

Introduction

Welcome to Nerihya (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, visit our website (https://nerihya.com), or engage with our services, features, and tools. By using Nerihya, you agree to the practices described in this policy.

2. Who We Are

Nerihya is a digital platform that enables users to buy, sell, and interact with services, vouchers, and experiences globally. For data protection purposes, Nerihya is the data controller of your personal data unless otherwise stated.

Contact us at:

Hello@nerihya.com

By using Nerihya, you agree to the terms of this policy.

3

Information We Collect

We collect information to provide and improve our services.

3.1 Information You Provide

  • Name, email address, phone number
  • Account login credentials
  • Profile information (e.g. business listings, descriptions, images)
  • Identity verification data (where required)
  • Communications (support queries, feedback)

3.2 Automatically Collected Information

  • Device information (device type, OS, unique identifiers)
  • IP address and approximate location
  • Usage data (features used, interactions, session duration)
  • Log files and diagnostics

3.3 Transaction Data

  • Purchases, payments, payouts, refunds
  • Transaction timestamps and amounts
  • Merchant and customer activity
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How We Use Your Information

We use your data to:

  • Provide and operate the Nerihya platform
  • Process transactions and manage payments
  • Personalise user experience
  • Improve product performance and features
  • Communicate updates, offers, and support responses
  • Prevent fraud and ensure platform security
  • Comply with legal obligations
5

Payments & Financial Data (Stripe)

We use Stripe as our primary payment processor.

5.1 How Stripe Processes Data

When you make or receive payments through Nerihya:

  • Your payment information is processed directly by Stripe
  • We do not store full card details on our servers
  • Stripe may collect: • Payment card details • Billing information • Transaction data • Identity verification information (for sellers/businesses)

5.2 Stripe Connect (For Sellers)

If you are a business or seller using Nerihya:

  • You may be onboarded via Stripe Connect
  • Stripe may collect additional data for compliance (e.g. ID verification, bank details)
  • Stripe acts as an independent data controller for payment processing and regulatory compliance

5.3 Purpose of Processing

Stripe processes your data to:

  • Facilitate secure payments and payouts
  • Prevent fraud and financial abuse
  • Comply with financial regulations (e.g. KYC, AML laws)

5.4 Stripe Privacy Policy

We recommend reviewing Stripe’s Privacy Policy for more information on how your data is handled.

6

Analytics, Tracking & Advertising (Meta SDK)

We use tools provided by Meta (e.g. Facebook SDK) to understand user behaviour and improve our marketing performance.

6.1 Data Collected

  • App installs and sessions
  • In-app actions (e.g. purchases, clicks)
  • Device identifiers and advertising IDs
  • Usage and engagement data

6.2 How We Use This Data

  • Measure ad performance
  • Improve user experience
  • Deliver personalised content and advertising
  • Optimise growth and marketing campaigns

6.3 App Tracking Transparency (iOS)

For iOS users:

  • We request permission before tracking across apps and websites
  • You can choose to allow or deny tracking
  • Your choice can be changed anytime in device settings

6.4 Data Sharing

Data may be shared with Meta, who may combine it with other data they hold in accordance with their privacy policy.

7

Legal Basis for Processing (UK & EEA)

We rely on the following legal bases:

  • Consent – for tracking, cookies, and personalised ads
  • Contractual necessity – to provide our services
  • Legal obligations – compliance with regulations
  • Legitimate interests – improving services, preventing fraud
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How We Share Your Information

We may share your data with:

  • Payment processors (e.g. Stripe)
  • Analytics and advertising partners (e.g. Meta)
  • Cloud hosting and infrastructure providers
  • Law enforcement or regulators (where required)
  • Business partners (only where necessary to deliver services)

We do not sell your personal data.

9

International Data Transfers

As a global platform, your data may be transferred and processed outside the UK.

We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)
  • Secure data processing agreements
10

Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of data.

11

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact: Hello@nerihya.com

12

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption
  • Secure servers
  • Access controls
  • Monitoring and fraud detection systems

However, no system is completely secure.

13

Children’s Privacy

Nerihya is not intended for users under the age of 18. We do not knowingly collect data from children.

14

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

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Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

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